SHIPPING

Your purchase will be delivered Monday through Friday. An order that has been submitted on a public holiday will be processed the next working day.

Delivery will be made to the shipping address indicated on the purchase order. A tracking number of the shipment will be sent by email when your package has been dispatched. You can then track your shipment on the courier service website. A contact name and phone number shall be given to the courier and all deliveries will require a signature upon receipt. Please note, that we only ship to home or office addresses - not to P.O. boxes. Mover cannot be held responsible for any delays caused by destination customs clearance processes

RETURNS AND EXCHANGES

We want you to be fully satisfied with our products. Therefore, if you are not happy with your purchase, you may return the goods within 7 days of receiving them for either an exchange or a refund (exclusive of shipping costs). Please also note that we are only able to offer free exchanges depending on stock availability. We shall not accept any returned items that have been used, washed or damaged, and which are not in their original packaging with all labels and tags still attached.

The return of goods back to Mover will be at your own expense (not refundable) and responsibility. We recommend that you send them by a "signed for service" and keep proof of postage. 

To return goods, you will need an authorization number from our Customer Service. On the outside of the parcel, you need to indicate RETURNED GOODS and attach the original invoice to the package to avoid additional charges. All refunds will be made to the credit card used during the payment transaction.